Return-Refund-Exchange Policy

1. Order Cancellations & Processing Fees

  • Standard Cancellations: Orders may be canceled prior to fulfillment. However, because payment processors do not refund transaction charges to us upon cancellation, all customer-requested order cancellations, partial refunds, or order modifications will be subject to a non-refundable 3% payment processing fee.

  • Missed Discount Codes: If you forget to apply a discount code at checkout and request a partial refund, the 3% processing fee will be deducted from the credited balance, or the full amount will be issued as GEUSA Store Credit with no fee deduction.

2. Non-Returnable & Non-Refundable Items The following items and services are strictly non-returnable and final sale:

  • Custom-Designed Props & Modifications: Due to the bespoke nature of non-standard props, custom products cannot be returned or refunded once production begins.

  • CAD & Design Fees: Custom CAD setup, vector preparation, and engineering fees are non-refundable once digital file creation or layout drafting has commenced.

3. Return Eligibility

  • Standard, off-the-shelf items must be returned within 30 days of purchase.

  • Items must be in their original condition: unused, uncut, and with original packaging/tags attached.

4. Return Process

  • Contact us at info@gilbertengineeringusa.com to initiate a return or exchange.

  • You will receive return instructions for sending back the item. Return shipping costs are the responsibility of the customer unless the return is due to our error.

5. Restocking & Handling Fees

  • A restocking fee of up to 15% will be deducted from your refund for all eligible returns to cover handling, labor, and order processing.

  • Original payment gateway processing fees are non-refundable.

  • Restocking fees do not apply to returns of defective, damaged, or incorrectly shipped items.

6. Refund Options

  • Refunds will be issued to the original payment method (minus applicable restocking and processing fees) or as store credit, based on your preference.

  • Please allow 2–3 business days for the refund to be processed once the returned item is inspected and received.

7. Exchanges

  • Exchanges are permitted within 30 days of original purchase for eligible stock items. Contact us at info@gilbertengineeringusa.com to initiate an exchange.

8. Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us within 30 days of receipt with photos for verification. We will promptly replace the item or issue a full refund with no restocking or processing fees.

9. International Returns

  • Returns from outside the USA are subject to additional shipping charges, import duties, and extended processing times.